How to book a journey with Tanzania Journeys
You can book by contacting our UK or Tanzania office:
UK telephone: 0845 838 6118 Tanzania telephone: +255 27 275 0549
Once you have decided on the journey you wish to
undertake, you need to contact us to confirm the details and to
pay a deposit. We will send you a confirmation invoice and bank
details so that you can send us a deposit of 30% of the total tour
cost. The balance needs to be paid 28 days before your journey commences.
No booking is confirmed until a deposit has been paid and a written
confirmation has been received from Tanzania Journeys Ltd. Once
a deposit is paid it becomes non-refundable. If the booking is made
within 28 days of the journey then full payment is required to confirm
Tanzania Journeys Limited is a class A tour operator licensed by
TALA. As a company we are bound to uphold the high standards of
tour operating and client care as set out by the charter of TALA.
These booking conditions apply to any booking which
you make with us, so you should read them carefully.
1. When you make a booking you guarantee that you
have the authority to accept on behalf of your party the terms and
conditions. A contract will exist as soon as we issue our confirmation
invoice. This contract is made on the terms of these booking conditions
which are governed by the Law of the United Republic of Tanzania
and we both agree to submit to the jurisdiction of the Tanzanian
Courts at all times.
2. When you make your booking you must pay a deposit.
The balance of the price of your journey must be paid at least 4
weeks before your arrival date. If the deposit and/or balance are
not paid in time, we shall cancel your journey. If the balance is
not paid in time we shall retain your deposit. The person signing
the booking form accepts responsibility for payment for all the
persons on the booking, and is responsible for informing all party
members of the relevant booking details.
3. If, after our confirmation invoice has been issued,
you wish to change your travel arrangements in any way, for example
your chosen departure date or accommodation, we will do our utmost
to make these changes, but it may not always be possible. Any request
for changes to be made must be in writing from the person who made
the booking. You will be asked to pay an administration charge of
USD$30, and any further cost we incur in making this alteration.
You should be aware that these costs could increase the closer to
the journey date that changes are made and you should contact us
as soon as possible.
4. You, or a member of your party, may cancel your
travel arrangements at any time. Written notification from the person
who made the booking must be received at our offices. Since we incur
costs in canceling your travel arrangements, you will have to pay
the applicable cancellation charges up to the maximum shown.
More than 28 days deposit only
28 - 7 days 75%
6 – 0 days 100%
Note: If the reason for your cancellation is covered
under the terms of your insurance policy, you may be able to reclaim
these charges. Period before departure in which, written notification
is given. Amount of cancellation charge incurred within (%of total
holiday price excluding insurance premiums).
5. It is unlikely that we will have to make changes
to your journey arrangements, but we do plan the arrangements many
months in advance. Occasionally, we may have to make changes and
we reserve the right to do so at any time. Most of these changes
will be minor and we will advise you at the earliest possible date.
We also reserve the right in any circumstances to cancel your journey
arrangements and to change an itinerary, accommodation or arrangements
should it be necessary. The right is also reserved to decline to
accept or retain any person as a member of any tour at any time
in which event a reasonable refund will be made.
6. If you have a problem during your holiday, please
inform the Tanzania Journeys representative immediately who will
endeavour to put things right. If your complaint is not resolved
in Tanzania, please follow this up within 28 days of your return
home by writing to our Customer Services Department, P.O. Box 1724,
Moshi, Tanzania or email: firstname.lastname@example.org
giving all relevant information. Please keep your letter concise
and to the point. This will assist us to quickly identify your concerns
and speed up our response to you.
7. Tanzania Journeys will exercise utmost care in
handling its guests and their property, but will not be responsible
for loss or damage to personal belongings or personal injury. Clients
are therefore advised to obtain relevant insurance and that all
activities are undertaken at the clients own risk.
8. Your contract is with Tanzania Journeys Limited,
registered office P.O Box 1724, Moshi, Tanzania, a limited liability
company based in the United Republic of Tanzania which conforms
to all laws and regulations of the United Republic of Tanzania.
All bookings shall be governed by, construed and interpreted in
accordance with the laws of the United Republic of Tanzania and
shall be subject to the exclusive jurisdiction of the Tanzanian